Don’t take your dental IT infrastructure for granted. Your IT systems are not immune to crisis–they require both maintenance and support.

If it’s not “business as usual” in your dental practice because of COVID-19, you are not alone. Data from the ADA Health Policy Institute (HPI) revealed that while the majority of dental practices have reopened, more than half of them are experiencing lower patient volume than usual. ADA HPI data further revealed that patient volume has recovered to an average of 70% of pre-COVID-19 levels, but there are signs the rebound is slowing. A poll of more than 4,300 dentists across the U.S. found that while patient volume continues to increase, it is at a lower rate. Meanwhile, an ADA HPI research brief found that dental spending among Americans is expected to continue to decline in 2020 before making a comeback in 2021.

“I think the fall and the winter of 2020 and 2021 are going to be probably one of the most difficult times that we’ve experienced in American public health,” said Dr. Robert Redfield, the director of the Centers for Disease Control and Prevention.

Dentists and dental practices are likely to remain in a challenging position for the remainder of the year. As a dentist, you must balance your vigilance over the coronavirus threat while also being proactive about your business operations. When faced with uncertainty, focus on what you can control and what you can do to “future-proof” your practice. One of the best things you can do right now is to make sure you have the latest updates to your practice network and information technology (IT) infrastructure.

Why Focus on IT?

Dental practices are becoming more complex as the technology and equipment they use are integrated into practice management systems. The dental IT infrastructure is something that’s easily taken for granted. It operates silently in the background to support practice management and imaging software for clinical-financial workflows. But IT systems are not immune to crisis—they require both maintenance and support.

Coronavirus put dental practices on defense because an unthinkable health crisis came to fruition. Meanwhile, unimaginable security breaches in the healthcare industry have been reported at an alarming rate over the past decade. Between 2009 and 2019 there have been more than 3,000 healthcare data breaches involving more than 500 records, according to HIPAA Journal.  Those breaches resulted in the loss, theft, exposure, or impermissible disclosure of more than 230 million healthcare records, which equates to nearly 70% of the U.S. population. In 2019, healthcare data breaches were reported at a rate of 1.4 per day.

Just imagine if your patient health information was breached at a time when you’re trying to stabilize patient volume; it would be financially devastating.

Choosing a Dental-Only IT Provider

Managing network security often falls to external IT vendors, but not all vendors are specialized in the unique needs of dental practices. That’s why thousands of practices have found it beneficial to work with a company that specializes in dental only. It’s why many have chosen the dental IT experts at TechCentral by Henry Schein One.

TechCentral strives to be an “IT partner” for dental practices, which is evident in the vast number of resources they’ve created for dentists and their teams. In an IT-focused webinar titled, 5 Things Every Dentist Needs from Their IT Service Provider the following topics were addressed:

  • Why it’s important to protect your entire network, and how to do it
  • Questions you should ask your IT service provider about their security practices
  • What multi-factor authentication is, and why it’s a “must” to protect your valuable patient data
  • What redundant backup means and why it’s the foundation for good IT data security
  • Why it’s important to test patches before installing them on your network

As a bonus, each attendee of the webinar received a copy of TechCentral’s new e-book, Managing IT Services in the Modern Dental Practice, co-authored by Dental Product Shopper.

TechCentral’s core message is straightforward: As a dentist, you didn’t go to school to become an IT manager, but in an increasingly digital world, maintaining your IT infrastructure is critical to the success of your practice. You should therefore know some basics about your IT system, so you know the right questions to ask vendors.

Use your time wisely in the coming weeks, and take some basic steps to self-educate and become IT-aware. Learn more and watch a replay of the webinar.

Let TechCentral be your “IT guy” and take that stress away from you. Bundle your IT services and simplify your systems so you can focus on what you do best—dentistry.  Click here for a complimentary assessment of your current IT network from TechCentral.

Visit or call us today at 844.206.1228.

Learn More

View a replay of the 5 Things Every Dentist Needs from Their IT Service Provider webinar.

Schedule a free 30-minute technology assessment at to understand the comprehensive technology needs of your practice. Visit or call 844.206.1228 today.

By Samantha Negraval

Originally published in Dental Product Shopper, July 30, 2020

This article is paid for by Henry Schein TechCentral. Certain components of the products or services described above are provided by third parties. Henry Schein One LLC and its affiliates are not responsible for, and expressly disclaim, all liability for damages of any kind arising out of the use of those third-party products or services.