Let’s say you have generated a list of patients with outstanding balances in the Collections Manager. You are working your way through the list, calling patients to talk to them about their balances and explaining their options, but because you are making these calls in between your other front desk responsibilities, you want to remember who you’ve contacted and who still needs to be called.

You can hide patients on the list that you’ve already talked to, but still keep them on the list as having an outstanding balance to be paid.

How To

  1. Select the name of the guarantor you’ve already talked to on the Collections Manager list.
  2. Right-click the name and select Hide Account.

The patient’s name is removed from the list until the next time the list is generated.

Additional Tips