WARNING:  The image you are about to see is graphic and may be disturbing to some viewers.

This image may represent the status of your desk.

Rest assured, the solution will follow. Please read through to the end. 🙂

Sticky Note Syndrome

In my book, this is the official term to diagnose an environment where sticky notes rule the front desk.  It may occur when a patient calls to ask a question and the question must be addressed by another team member, or the question must be addressed on another day. A notation is made on a bright, colorful sticky note and placed within view as a friendly reminder to complete the task at a later time. As humans operating in a very visual world, we often need a reminder cue to ensure the pending task will not be forgotten. Can you relate to this practice? Are you a victim of Sticky Note Syndrome?

It’s important to not take offense. Of course this is not an official medical diagnosis. I do love to make light of Sticky Note Syndrome and tease practices when I see this type of reminder system happening. In fact, I will let you in on a little secret. I am convinced that I single-handedly supported the sticky note industry for years until I developed a solid system of note taking within Easy Dental.

Welcome to the Digital Sticky Note

So, today I wish to share with you a fantastic location to place a daily note–the note field in the Schedule module. The Note icon is located in the upper left corner.

To place a Note, simply click on the Note icon. That will populate the Note window where you may freely type your reminder.

Click “OK” to save the note. Notice the icon for the daily note has changed. A yellow background behind the word Note indicates there is something in the note field that requires attention.

It is critical to know that the Note field is shared between all computers. If you make changes, additions or deletions to the Note field on your computer, that same change is visible at all workstations.

Here is the challenge: Find a use for the Note field. What special use do you see implementing with the daily schedule note? Please share your ideas and thoughts below.

David Broom is Senior Director of Product and Business Development. David has a master’s degree in Information Technology (IT) from the University of Texas in Dallas and has more than 35 years of experience from many global companies such as Hitachi Vantara, Methode Electronics, and Keane, Inc. In his current role, he is responsible for all aspects of the product management and field service teams at Henry Schein TechCentral, which identifies the ideal advanced technologies to meet the unique needs of the dental market and ensure that dental offices are using the right IT to be more efficient and effective.