In a perfect world, all dental insurance claims would pay within five days. The sun would always shine, appointment schedules would be forever full, rainbows would soar across the sky—and insurance eligibility would be easy. It is true that we do not live in a perfect world, but I firmly believe that I am responsible for enhancing my own personal surroundings and processes. So when I was presented years ago with the task of developing a protocol for an office that would ensure fewer insurance claim denials, it was then that I discovered the art of checking patient insurance eligibility.

My Experience

I quickly learned that verifying patient insurance eligibility can be a time-consuming adventure without the proper tools. Calling the insurance company, talking with a representative and waiting on a fax of coverage details take time out of your day—and with a great number of patients on the schedule in the next few days, this may feel like an impossible task. Fortunately, advancements in modern technology have made that task easier over the years. So let’s talk about an option you have for checking patient insurance eligibility right at your fingertips.

Insurance Eligibility Made Easy

The Insurance Manager through eServices can save you time and energy with patient insurance verification. Simple access to the Insurance Manager through eCentral allows you to receive details on insurance coverage with very little hassle. Details for each insurance company and employer group are controlled by the plan; however, you can receive eligibility dates, maximums, deductibles, coinsurance percentages and even frequency limits or more using this online utility.

Take the next step. I challenge you to ask yourself:

  • How much time do you spend checking insurance eligibility?
  • How often do you verify eligibility?
  • What if there was an easier, more efficient system that could help you verify patient insurance eligibility?

Learn what’s possible with insurance verification. You just never know—you may find that sunny day with a big bright rainbow waiting to welcome you to better, more efficient day-to-day insurance processes. Have a wonderfully easy day!

David Broom is Senior Director of Product and Business Development. David has a master’s degree in Information Technology (IT) from the University of Texas in Dallas and has more than 35 years of experience from many global companies such as Hitachi Vantara, Methode Electronics, and Keane, Inc. In his current role, he is responsible for all aspects of the product management and field service teams at Henry Schein TechCentral, which identifies the ideal advanced technologies to meet the unique needs of the dental market and ensure that dental offices are using the right IT to be more efficient and effective.